I am a very shy person. Often, I just let things go by without saying anything. If I order a drink with no ice and they give me ice, I don't say anything. If I order a burger with no pickles and they give me extra pickles, I don't say anything. A few months ago I bought Noah a vibrating teething ring. THe grapes one pictured here http://www.babyant.com/vibrating-teether-infantino.html Well, the paint is chipping off the leaves. I was a bit worried that he was ingesting it, so I e-mailed the company yesterday. They responded this morning. THe lady talked about testing and how important safety was, basically saying I didn't need to worry about him eating a bit of it. Then she said that there is a newer version that doesn't have a painted overlay and she is mailing me a replacement today. I guess it does pay to speak up for yourself sometimes, or in the case, for my child.