Give me a break

WHile Bryan was at work last night he decided to log onto our bank account. Small problem. He forgets the password. Does he stop? Nope, he just keeps trying until they lock him out. Now I can't get on it. Normally this isn't an issue, but there was something I needed to check. So I call customer service and they can't reset it until Bryan tells them to. He's asleep and has a fever. It's not like I can just go give him the phone, he wouldn't be coherent enough to talk to them. *sigh* Why couldn't they just do it for me?